My Research

Research Interests

  • Service Operations Management
  • Behavioral Operations Management & Decision-Making
  • Supply Chain Management
  • Sustainability
  • Empirical Methods

Matt_Walsman_CV

Matt_Walsman_Personal_Statement

Refereed Journal Publications

Walsman, Matthew C. (2022). Operational Adaptations and Innovations during COVID-19: Lessons Learned from Consulting and a Roadmap for the Future. Service Science, 14(2): 195-212

Kong, Lu, Kejia Hu, Matthew C. Walsman (2021). Caring for an aging population in a post-pandemic world: Emerging trends in the U.S. older adult care industry. Service Science, 13(4): 258-274.

Walsman, Matthew C., Michael J. Dixon (2020). Fee-based loyalty programs: An empirical investigation of benefit redemption behavior an its effects on loyalty. Service Science, 12(2-3): 100-118.

Kabadayi, Sertan, Kejia Hu, Yuna Lee, Lydia Hanks, Matthew C. Walsman, David Dobrzykowski (2020). Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework. Journal of Service Management, 31(5): 953-977.

Brandon-Jones, Alistair, Michael Lewis, Rohit Verma, Matthew C. Walsman (2016). Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector. Journal of Operations Management, 42: 9-24.

Dixon, Michael J., Matthew C. Walsman (2014). “Using Behavioral Research to Design Better Customer Experiences.” Cornell Hospitality Quarterly, 55 (3), 221-227.

Manuscripts Under Review (available upon request)

Walsman, Matthew C. (w/ David Dobrzykowski, Michael Lewis, and Julie Robinson). “There’s No Place Like Home: An Investigation into Homecare Operations.” (Under Review at MSOM)

Walsman, Matthew C., (w/ Rohit Verma), “When do Advisers Give Bad Advice? Experimental Evidence of Decision Makers Influencing their Advisors to Give Bad Advice”. (Under Review at POM)

Walsman, Matthew C., (w/ Rohit Verma and Suresh Muthulingam), “How Environmental Certification Can Affect Performance in a Service Industry: Evidence from the Adoption of LEED Standards in US Hotels”. (Under Review at MSOM)

Research in Progress

Walsman, Matthew C. (w/ David Dobrzykowski, Michael Lewis, and Julie Robinson). “Lonely, I’m so Lonely: Improving loneliness in older adults with homecare.”

Walsman, Matthew C. (w/ Mark Rodgers and Kevin Lyons), “Assessing the Economic and Environmental Impacts of Contaminated Single-Stream Recycling: A Case Study of Rutgers University”

Walsman, Matthew C., (w/ Scott E. Sampson), “Allocating Constrained Service Capacity through a Multi-round Vickrey Auction.”

Research Grants

2024, Recycling Enhancement Act Grant, NJDEP, $209,754, PI (Awaiting Award Announcement)

2021, Recycling Enhancement Act Grant, NJDEP, $206,346, Co-PI.

2020, NJEDA Phase 2: Equity Investment Disparity Study, $78,635, Research Team.

2018, Centers for Disease Control and Prevention (via NJ Dept of Health), $141,947, Research Team.

Research & Teaching Awards

2021, SCM Teaching Innovation Award

2019, Dean’s Young Research Fellow

2017, Finalist: Elwood S. Buffa Best Dissertation Award, Decision Sciences Institute

2017, Finalist: Industry Studies Association, Best Dissertation Award.

2015, Finalists: Best Student Paper Competition, INFORMS Service Science Division.

2015, Nominated: Best Paper, Decision Sciences Institute.

2015, Finalist: Best Student Paper Competition, Academy of Management.

2014, 2nd Place: Best Student Paper Competition, INFORMS Service Science Division.

Industry Reports

Verma, Rohit and Matthew C. Walsman (2018), “Hoteliers are Investing in Sustainability: Where does it go from Here?” Hotel Yearbook 2018 – Sustainable Hospitality, pp 26-27.

Walsman, Matthew C., Rohit Verma, and Suresh Muthulingam, “The Impact of LEED Certification on Hotel Performance.” Cornell Hospitality Report, 2014, 14 (15), 1-16.

Walsman, Matthew C, Rohit Verma, and Michael J Dixon, “It’s More than Just a Game: The Effects of Core and Supplementary Services on Customer Loyalty.” Cornell Hospitality Report, 2014, 14 (23), 1-15.

Book Chapter

Howe, David C, Matthew C. Walsman, and Carol Frogley Ellertson, “Chapter 5: Individual Differences, Traits, and Ethical Leadership.” In Research Companion to Ethical Behavior in Organizations, Eds. Bradley R. Agle, David W. Hart, Jeffery A. Thompson, and Hilary M. Hendricks, 2014, Edward Elgar.