My Research

Research Statement_10-13-15

Research Interests

  • Behavioral Operations & Decision Making
  • Service Operations
  • Empirical Methods
  • Sustainability

Published Articles

Alistair Brandon-Jones, Michael Lewis, Rohit Verma, Matthew C. Walsman. Examining the characteristics and managerial challenges of professional services: An empirical study of management consultancy in the travel, tourism, and hospitality sector. Journal of Operations Management, Available online 2 April 2016, ISSN 0272-6963. http://dx.doi.org/10.1016/j.jom.2016.03.007

Dixon, Michael J., Matthew C. Walsman., “Using Behavioral Research to Design Better Customer Experiences.” Cornell Hospitality Quarterly, 2014, 55 (3), 221-227.

 

Under Review

Walsman, Matthew C., (w/ Rohit Verma and Suresh Muthulingam), “Environmental Certification and Performance in Services: LEED Adoption in the Hospitality Industry”.

  • 2nd Round Revision at Production and Operations Management.

 

Research in Progress

Walsman, Matthew C., (w/ Rohit Verma and Andrew Davis), “When do Advisers Give Bad Advice? Co-production and Mechanism Design in Professional Services”.

  • Data collection complete. Preparing manuscript for Management Science.

Walsman, Matthew C., (w/ Rohit Verma, Sherri Kimes, and Michael J. Dixon), “Membership-Based Loyalty Programs in Services: Operational and Marketing Implications”.

  • First draft completed. Revising for initial submission.

Walsman, Matthew C., (w/ Scott E. Sampson and Chris Anderson), “Allocating Constrained Service Capacity through a Multi-round Vickrey Auction.”

  • Data collection complete. Preparing draft manuscript.

 

Conference Presentations

“Examining the Characteristics and Managerial Challenges of Management Consultancy”.

  • DSI 2014, POMS 2014-2015, AOM Best Student Paper Finalist 2015.

“Impact of LEED Certification in Services: An Empirical Investigation of the US Hotel Industry”.

  • DSI 2013, POMS 2013, POMS 2015, INFORMS Service Science Student Paper Competition 2015.

“Allocating Constrained Service Capacity through a Multi-round Vickrey Auction”.

  • INFORMS 2014, DSI 2013, POMS 2013. S.C. Johnson Graduate School of Management, Cornell University, Workshop Series, March 2013.

“Membership-Based Loyalty Programs in Services: Operational and Marketing Implications”.

  • POMS 2013, DSI 2012.

“When do Advisers Give Bad Advice? Co-production and Mechanism Design in Professional Services”.

  • INFORMS 2015

 

Industry Reports

Walsman, Matthew C., Rohit Verma, and Suresh Muthulingam, “The Impact of LEED Certification on Hotel Performance.” Cornell Hospitality Report, 2014, 14 (15), 1-16.

Walsman, Matthew C, Rohit Verma, and Michael J Dixon, “It’s More than Just a Game: The Effects of Core and Supplementary Services on Customer Loyalty.” Cornell Hospitality Report, 2014, 14 (23), 1-15.

 

Book Chapter

Howe, David C, Matthew C. Walsman, and Carol Frogley Ellertson, “Chapter 5: Individual Differences, Traits, and Ethical Leadership.” In Research Companion to Ethical Behavior in Organizations, Eds. Bradley R. Agle, David W. Hart, Jeffery A. Thompson, and Hilary M. Hendricks, 2014, Edward Elgar.

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